We appreciate that all holiday lets are not made the same and so we have outlined below some of the most common questions our guests ask us so that you can see at a glance the answers to some of your most pressing questions:

What is supplied?

We supply: tea, coffee, milk sachets and some little snacks to get your started. We also supply toilet roll, bin bags, washing up liquid, dish washer tablets and where there is a log burner a starter basket of logs, kindling and firelighters

For the bathroom we supply: hand and bath towels, soap, shampoo, conditioner and body wash

For the bedrooms we supply: all linen and two types of pillows; soft medium and medium firm

Iron, ironing board and a hairdryer are in each property

What are the parking arrangements?

Covert Cottage and Woodfield Cottage have their own parking spaces by the properties

The Sanctuary parking is free on nearby streets and detailed suggestions of where to find free parking are in your pre-arrival email

What time is check-in and check-out?

Check in is usually from 3pm and check out is 11am. We want you to be able to enjoy your last morning with us so have made it later than many other holiday rentals, however we do request that you do leave by 11am sharp to allow us enough time to get the property ready for our next guests.

If we can accommodate a complimentary later check-out or earlier check-in we are happy to do so if at all possible (i.e. if we have a day between guests stays) and if you would like to request this we ask that you contact your local housekeeper the day before your arrival or departure to check if this is possible.

Can you provide any recommendations?

With your pre-arrival email we provide a link to a range of eating and activity suggestions. We will send this email around 15 days arrival. During busy times and weekends we advise pre-booking before your stay.

Are there any good walks or Cycling routes from the cottages?

There are many routes for cycling and Walking check out some of our suggestions HERE.

Are your cottages dog friendly?

We welcome adult, house-trained dogs at Covert Cottage and Woodfield Cottage. Unfortunately, we cannot accept dogs at The Sanctuary due to a clause in our lease. Please let us know if you are bringing a 4 legged friend when you book so that we can welcome them with a dog bed, and dog bowls. We do request that dogs are not allowed upstairs/into the bedrooms and are not left unattended at the cottages. We do not charge extra for welcoming dogs but if your dog moults we request that you clear up after them before you leave.

Are the local pubs, restaurants and shops dog friendly?

The Cotswolds is very dog friendly. Virtually all pubs and restaurants welcome dogs as do most shops. More details are provided in our pre-arrival email.

Do you have a secure outside space at your cottages?

All cottages except The Sanctuary have private outside space. Woodfield Cottage has a secure back garden and patio area. Covert Cottage has a secure back patio garden. These can all be seen in the photos of each property.

How do I book with you?

The best way to book with us is direct with us via our website. We guarantee that the rates will be lowest on our website compared to any third party booking agent. We take credit card payments through our secure payment processor Stripe.

What are your cancellation terms?

Our cancellation terms are also the most favourable for bookings made here, directly on our website. These are:

Full refund is your stay is cancelled 28 days or more before your stay, (less a small admin fee of £50).

65% refund for cancellations between 8 and 28 days before your stay.

Less than 7 days notice – full payment is due.

We advise that guests take out travel insurance.

See booking conditions on our booking page and on your booking confirmation for full details

Do you accept children?

Yes they are very welcome.

Are you available during our stay?

We want you to have an excellent trip and so we are there for you if you have any questions or need help with anything during your stay.

Do you have WIFI?

Yes all cottages have WIFI and many guest have been able to work from the cottages using the WIFI.

Do you have SMART Tv’s?

All of our properties have SMART TV’s so that you can sign in to your own movie and TV streaming service. Some have Smart TV’s in the bedroom too.

Are there any EV charging points at the properties?

Not yet it is something we are looking into for this year. In the meantime the closest EV Charging points are:

Covert Cottage:

The Sanctuary:

Bp Pulse Charging Station, Hawkesbury Place, Fosse Way, Stow-on-the-Wold, Cheltenham GL54 1FF

PodPoint Charging Station, Tesco, Fosse Way, Stow-on-the-Wold, Cheltenham GL54 1BX

PodPoint Charging Station, Beechwood Park Cowslip Court, Fosse Way, Stow-on-the-Wold GL54 1FP

Woodfield Cottage: